Refund policy

Return & Refund Policy

At Cartelza, we want every order to arrive as expected. If something is not right with your purchase, please contact us and we will review the situation carefully.

You may request a return within 30 days of receiving your order. To qualify for a return, the item should be unused, in its original condition, and returned with any original packaging or accessories included.

Before sending anything back, please contact us at support@cartelza.com. We will provide return instructions after reviewing your request. Returns sent without prior approval may not be accepted.

If your item arrives damaged, defective, or different from what you ordered, please contact us as soon as possible and include your order number and clear photos of the item and packaging. We will work with you on an appropriate solution.

Once an approved return is received and inspected, we will notify you of the result. If a refund is approved, it will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Original shipping charges are generally non-refundable unless the return is caused by an error on our part.

For questions about returns or refunds, contact:

Cartelza
Email: support@cartelza.com
Phone: +1 417-822-1584